Returns & Exchanges

At KOINSHOP, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy for unused and unopened products. If your order arrives damaged or incorrect, our dedicated support team is here to assist you with a seamless exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and a brief explanation of the return reason.

• 2.
  Prepare the Package

  Ensure the beauty products are in their original, unopened packaging and securely place them in a shipping box to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or ship the package through your preferred carrier to our designated returns warehouse.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects the returned items, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.