Frequently Asked Questions
Everything you need to know about your K-Beauty journey with KOINSHOP.
Are all products sold on KOINSHOP authentic?
Yes, we guarantee 100% authenticity. All our products are sourced directly from authorized brand distributors and manufacturers in South Korea.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days, while express shipping options usually arrive within 3-5 business days depending on the destination country.
What is your return policy?
We accept returns within 30 days of delivery for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's tracking portal.
Do you offer free shipping?
We offer free standard shipping on orders over a specific threshold, which varies by country. Please check our shipping information page for the current minimum for your region.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment gateways to ensure a secure checkout process.